Please note that we do not accept refunds.

The Purchaser is eligible for exchange of the product for the same amount either from the showroom directly or by informing us online. We accept the exchange within 7 days of the purchase (Items bought under sale is not eligible for this ).

• Items with a defect may be repaired, or exchanged if the defect is not caused by misuse or failure to follow due care instructions. Please retain your original receipt for refund or exchange. Items must be unused and in the original packing.However this is not applicable for the items that is bought under sale.

Note: Credit notes cannot be used during sale period.

Reminder:

Please note that our all items are assembled, we recommend you to double check that the product dimension will fit inside your elevator/ Villa for delivery  . Also note that The product colour/texture in the image &  in real can be slightly varied . Wood & Steel shall not be in any case responsible to refund for any of the goods which was not able to deliver through Elevators.

Please refer to the return policy for the shipping criteria.

Please feel free to contact us at info@woodandsteelstore.com